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Best Free & Open Source Alternatives to Tidio

Compare 1 open-source Tidio alternative including Bolnee Chat

If you're looking for the best open-source alternative to Tidio; Bolnee Chat is a strong place to start.

#1Bolnee Chat

Bolnee Chat

Self-hosted RAG chatbot platform that answers visitor questions from your website and PDFs, with a two-line embeddable widget and citations.

Bolnee Chat is a self-hosted RAG chatbot platform for business websites. You create a bot in a dark-mode dashboard, point it at your website or upload documents, and it crawls and indexes that content into SQLite full-text search. When visitors ask questions, the bot retrieves matching chunks from your sources, builds a grounded prompt, and streams an answer through an embeddable chat widget with citations to the underlying material.

The ingestion pipeline accepts website URLs plus PDF, TXT, MD, and DOCX files. The Python crawler is same-origin only, respects robots.txt, and extracts headings, paragraphs, and list items; processing status is visible per source as it moves from queued to indexed. You can connect any OpenAI-compatible provider — OpenRouter, OpenAI, Groq, Ollama, and vLLM are listed — with per-bot provider, model, base URL, and API key settings, and keys are encrypted with AES-256-GCM so they never appear in the embed snippet.

The visitor-facing widget is added with a two-line snippet (a BotConfig block plus chatbot-widget.js) that works on any stack, with configurable accent color, light/dark/auto theme, avatar, and greeting. Conversations are grouped by visitor and date in the dashboard and exportable as CSV, JSON, or PDF. Bolnee Chat runs on Node.js 18+ with SQLite and no external database, and deployment recipes for Vercel and Cloudflare Pages/Workers are included alongside local self-hosting.

Compared with hosted services like Chatbase, Tidio Lyro, or CustomGPT.ai, Bolnee Chat charges nothing and keeps your content, chat logs, and provider keys on your own infrastructure — the tradeoff is that you run it yourself and it has a much smaller community around it.

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Frequently Asked Questions

Are there any open source alternatives to Tidio?

Yes, there are 1 open source alternatives to Tidio. Popular options include Bolnee Chat. These alternatives are free to use and many offer self-hosting options.

What is the best free alternative to Tidio?

The best free alternative to Tidio depends on your specific needs. Bolnee Chat is a popular choice with self-hosting capabilities. All alternatives listed here are open source and free to use.

Can I self-host an alternative to Tidio?

Yes, 1 of the alternatives listed here can be self-hosted, giving you complete control over your data and privacy.

Why should I switch from Tidio to an open source alternative?

Open source alternatives to Tidio offer several advantages: no vendor lock-in, complete data ownership, no subscription fees, the ability to self-host for privacy and security, and active community support. You can also customize the software to fit your specific needs.

Tidio

Tidio

Tidio is a commercial customer-experience platform that combines live chat with AI-powered support bots, most notably its Lyro AI agent. Lyro is trained on a company help articles, FAQs, and other content so it can answer customer questions automatically, while Tidio also provides canned responses, chat queues, and multichannel messaging across website chat, email, and Messenger/Instagram. The product is sold as a subscription with a free tier and paid plans, and the AI backend runs on Tidio infrastructure with no self-hosting option.

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