Open Source Customer Communication Platforms Projects

Platforms for managing customer support, live chat, helpdesk tickets, and multi-channel communication.

Bytedesk

Open source AI-powered omnichannel customer service platform that combines live chat, ticketing, and team collaboration as an alternative to Slack, Zendesk, Intercom, and HubSpot.

Alternative to:

Slack

Dittofeed

Open-source customer engagement. Automate transactional and marketing messages across email, SMS, mobile push, WhatsApp, Slack, and more 📨

Alternative to:

customer.io

Fider

Open source customer feedback platform to collect, organize, and prioritize feature requests from users.

Alternative to:

UserVoice

OpenCan

Self-hosted, open-source customer feedback management — collect feature requests, vote, and close the loop with a public roadmap and changelog.

Alternative to:

Canny

Peppermint

Open source help desk and issue management platform — a self-hostable alternative to Zendesk and Jira for support teams.

Alternative to:

Jira

osTicket

Open-source help desk ticketing system. Routes emails, web forms, and phone requests into a unified agent workspace. Self-hosted, PHP, GPL-2.0.

Alternative to:

Zendesk