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Bytedesk

Bytedesk

Open source AI-powered omnichannel customer service platform that combines live chat, ticketing, and team collaboration as an alternative to Slack, Zendesk, Intercom, and HubSpot.

Open source alternative to:

SlackSlackZendeskZendeskIntercomIntercomHubSpotHubSpot
OverviewReleases

Bytedesk is an open source, AI-powered customer engagement platform that combines a Slack-style team chat, a Zendesk-style ticket system, an Intercom-style live chat widget, and HubSpot-style CRM in a single self-hostable application.

It supports omnichannel customer interactions across website chat, email, WhatsApp, Telegram, and social channels, and ships with built-in AI agents, knowledge base search, and RAG-powered reply suggestions. The platform is built with Java, Spring Boot, and PostgreSQL, and exposes a comprehensive admin console for routing, automation, and analytics.

Released under AGPL-3.0, Bytedesk is a strong fit for small and mid-sized businesses that want to consolidate customer service, internal collaboration, and CRM tooling into a single, vendor-independent system they can run themselves.

Categories:

Help Desk & Ticketing SoftwareTeam Chat & Messaging Tools
Visit Bytedesk
OpenAltFinder Score
70/100
Project Health (50%)
64/100
License (20%)
40/100
Self-hostable (20%)
100/100
Recency (10%)
100/100
How scoring works
Project Details
License
AGPL-3.0
Self hostable
Yes
Repository details
Version
v5.0.0
Created
10/12/2023
Stars
530
Forks
147
Open issues
1
Last commit
11/2/2026

Updated 11/4/2026, 11:01:34 AM

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Repository activity

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