Bytedesk
Open source AI-powered omnichannel customer service platform that combines live chat, ticketing, and team collaboration as an alternative to Slack, Zendesk, Intercom, and HubSpot.
Bytedesk is an open source, AI-powered customer engagement platform that combines a Slack-style team chat, a Zendesk-style ticket system, an Intercom-style live chat widget, and HubSpot-style CRM in a single self-hostable application.
It supports omnichannel customer interactions across website chat, email, WhatsApp, Telegram, and social channels, and ships with built-in AI agents, knowledge base search, and RAG-powered reply suggestions. The platform is built with Java, Spring Boot, and PostgreSQL, and exposes a comprehensive admin console for routing, automation, and analytics.
Released under AGPL-3.0, Bytedesk is a strong fit for small and mid-sized businesses that want to consolidate customer service, internal collaboration, and CRM tooling into a single, vendor-independent system they can run themselves.
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Repository details
Updated 7/11/2026, 5:00:55 PM
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