Bytedesk vs osTicket

Comparing two open source alternatives to Zendesk . Use the comparison below to decide which one fits your needs.

Bytedesk

AGPL-3.0

Open source AI-powered omnichannel customer service platform that combines live chat, ticketing, and team collaboration as an alternative to Slack, Zendesk, Intercom, and HubSpot.

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osTicket

GPL-2.0

Open-source help desk ticketing system. Routes emails, web forms, and phone requests into a unified agent workspace. Self-hosted, PHP, GPL-2.0.

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Side-by-side comparison

	Bytedesk	osTicket
License	AGPL-3.0	GPL-2.0
Self-hostable	Yes	Yes
GitHub Stars	458	3,848
Forks	128	1,827
Open Issues	1	1,199
Last Commit	Jul 25, 2026	Jun 17, 2026
First Released	Oct 12, 2023	Aug 12, 2013
Categories	Team Chat & Messaging Tools Customer Communication Platforms	Customer Communication Platforms
Tags	—	#help desk #customer support #ticketing #email #open-source

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